Frequent Questions/Inquiries – COVID-19

Are you open or closed?

Temporarily closed

When will you re-open?

We are closed until further notice. Crunch Canada will continue to adhere to the guidance and direction provided by government authorities. We will notify our members via email and social media upon re-opening. Please follow us on Facebook & Instagram for updates.

What would happen if I was billed recently?

Once we have determined our reopen date, we will provide further updates on any potential billing or date adjustments. In the event, however, your annual fee was billed recently, that will not be deferred.

Will I be billed during your closure?

If your monthly payments fall between Mar 17-20:
Due to the timing of our unforeseen closure and billing cycle, we are not able to stop any scheduled payments between now and March 20^th, 2020. Once we have determined our reopen date, we will adjust memberships accordingly.
If your monthly payments are after Mar 20:
We have suspended billing all membership fees. You will not be billed during our closure.

In the event, however, your annual fee comes due during the period of closure, that amount will be billed and unfortunately, cannot be deferred.

How do I make changes to my membership?

Please note that any additional membership/billing questions and/or concerns will be addressed once our clubs have re-opened.

Is my Paid in Full membership going to be put on hold?

Yes, your membership will be adjusted to reflect our temporary closure.

What happens to my personal training sessions?

Your sessions will be available upon our re-opening.

How can I workout during this time?

All Crunch members have access to over 100 workouts online using CrunchLive.com. We will also be releasing home workouts on our social media platforms. Follow us on Facebook and Instagram for all the best workouts.

Updated 03.18.2020

Crunch Canada Members,

With our values in mind during these extraordinary times, the health and safety of our members, employees and all of our families is our top priority. While our staff have worked diligently to keep our clubs safe and clean, we will be closing until further notice all Crunch Canada clubs 3/17/2020 at 10am in compliance with the state of emergency ordered by the Government of Ontario.

Due to the timing of our unforeseen closure and billing cycle, we are not able to stop the scheduled monthly payments between now and March 20^th, 2020. Once we have determined our reopen date, we will provide further updates on billing. Any Paid-in-full Memberships will be put on freeze until further notice and expiry dates will be extended accordingly. In the event, however, your annual fee comes due during the period of closure, that amount will be billed and unfortunately, cannot be deferred.

We will continue to carefully monitor the situation and will communicate with you all updates regarding our operations.

For status updates please like and follow our social media channels
We will be sending additional email updates as the situation develops. These will include status updates on gym reopening and membership.

Crunch Live Workouts – Workout from home!

In the interim we will be offering workouts on our social media pages and through our Crunch Live platform, regardless of membership level. We have over 100 workouts available to all members for free during our closure on our Crunch Live platform where you can stream workouts at home on your phone, tablet or TV. You can login to Crunch Live using your online member login credentials. If you have not established an Online Member Account, you can do so here: https://members.crunchfitness.ca/members/sign_up

We recognize that these steps may create challenges for our community, and we ask for your understanding as we respond to this unprecedented public health issue. We will keep in touch with you every step of the way.

Thank you,

Your Crunch Canada Team

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